Privacy Policy

Our Commitment to Your Privacy

At Rift Flare Storm Max Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Identification documents as required by law
• Special preferences and requests
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and maintain billing records
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal requirements and safety regulations
• Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in hotel operations
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent
• In connection with business transfers (mergers, acquisitions)

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for online transactions
• Secure servers and data centers
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities
• Request data portability where applicable

Cookies and Tracking

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising (with consent)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Guest records are typically retained for 7 years after your last stay for legal and business purposes.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.